FAQs

DO I NEED TO CREATE AN ACCOUNT TO ORDER?

An Aruna the Bunny account is not required to place an order.  We do recommend creating an account for ease of future orders and managing existing orders.

CAN I MODIFY OR CANCEL MY ORDER?

Depending on the status of your order, we may be able to assist however once your order has left Aruna the Bunny HQ, please contact your shipping courier. 

Please Note: We are unable to add items to an existing order.

MY DELIVERY IS MISSING / LATE ARRIVING?

Please Note: With the current COVID-19 crisis, orders can take longer to reach destinations.

If your shipping address is within the UK, please contact: hello@arunathebunny.com.

If your shipping address is outside the UK, please contact the carrier directly with your tracking number.

Please also verify the address your order was shipped to by logging into your Aruna the Bunny account.

BREXIT UPDATE (SHIPPING TO THE EU):

Please see details located within our “Shipping” page.

WHAT IS YOUR RETURN POLICY?

Please see our Return Policy located within our “T&Cs” page. 

WHERE ARE ARUNA THE BUNNY PRODUCTS STOCKED?

At present you can find Aruna the Bunny books on our website www.arunathebunny.com and will soon be stocked at various retail partners.